Sometimes life happens...and so does bad traffic. Our policy with photographers is if they are going to be more than 10 minutes late, you will receive a call from your Scheduling Team to alert you to the delay. If the delay is too long, then we will issue a priority reschedule.
If you are late and we are relying on you to open the door, then we ask for the same respect in return: please call your Scheduling Team if you are going to be more than 10 minutes late, and if more, then please consider rescheduling to a better time. Keep in mind that rescheduling or cancelling will result in a Late Cancellation Fee.
We all have busy schedules. It's a good thing we're good at managing logistics!